Rich text notes on orders, customers, and products — with search, categories, pin, @mentions, task lists, tags, templates, and export. Everything your team needs, right inside Shopify admin.
30 days free · No credit card required · Cancel anytime
This is the actual Smart Notes editor. Type something, add tags, change the category, pin the note, or type @ to mention someone.
Shopify's plain-text notes leave your team frustrated. Smart Notes fixes everything merchants have been asking for since 2019.
Bold, italic, headings, bullet lists, blockquotes, text color and highlight. Write notes that are actually readable.
Add interactive task lists inside any note. Check off tasks as your team completes them — perfect for order fulfilment workflows.
Find any note across all orders, customers, and products instantly.
Pin notes to the top of any order, customer, or product. Pinned notes always appear first.
Type @ to mention a team member. They get an email notification and an in-app banner instantly.
Add freeform tags to any note for flexible organization. Find notes faster with tags like #refund, #vip, or #follow-up.
Notes on orders, customers, and products from one consistent experience.
Tag notes as Shipping, Finance, Urgent and more. Set priority flags so nothing gets missed.
Built-in and custom templates. Save your own for workflows your team repeats daily.
Export all notes to CSV, PDF, or JSON including tags.
Attach photos directly to notes. Perfect for damaged goods and custom orders.
Notes save automatically as you type. Never lose work again.
One-click install from the Shopify App Store. No setup required.
A Smart Notes block appears on every order, customer, and product page.
Go to Settings and add team members to enable @mentions and notifications.
Click "Add note", write, add tags, pin important ones, and @mention teammates. Saves automatically.
Notes are now searchable. Shopify confirmed there's no way to search notes. Smart Notes fixes this with full-text search.
Rich formatting included. No more plain text. Write with bold, bullets, headers, task lists, and highlights.
Team collaboration built in. @mention teammates directly in notes — they get notified by email instantly.
Product notes finally exist. Shopify has no native product notes. Smart Notes adds a full notes experience to every product page.
30-day free trial, no credit card required.
Add Smart Notes to your store →