Rich text notes on orders, customers, and products — with search, categories, pin, @mentions, templates, and export. Everything your team needs, right inside Shopify admin.
30 days free · No credit card required · Cancel anytime
This is the actual Smart Notes editor. Type something, change the category, pin the note, or type @ to mention someone.
Shopify's plain-text notes leave your team frustrated. Smart Notes fixes everything merchants have been asking for since 2019.
Bold, italic, headings, bullet lists, blockquotes. Write notes that are actually readable.
Find any note across all orders, customers, and products instantly.
Pin notes to the top of any order, customer, or product. Pinned notes always appear first in the block.
Type @ to mention a team member. They get an email notification and an in-app banner instantly.
Notes on orders, customers, and products from one consistent experience.
Tag notes as Shipping, Finance, Urgent and more. Set priority flags so nothing gets missed.
Built-in and custom templates. Save your own templates for workflows your team repeats daily.
Export all notes to CSV, PDF, or JSON. Filter by type or category first.
Attach photos directly to notes. Perfect for damaged goods and custom orders.
Notes save automatically as you type. Never lose work again.
One-click install from the Shopify App Store. No setup required.
A Smart Notes block appears on every order, customer, and product page.
Go to Settings and add team members to enable @mentions and notifications.
Click "Add note", write, pin important ones, and @mention teammates. Saves automatically.
Notes are now searchable. Shopify confirmed there's no way to search notes. Smart Notes fixes this with full-text search.
Rich formatting included. No more plain text. Write with bold, bullets, headers, and links.
Team collaboration built in. @mention teammates directly in notes — they get notified by email instantly.
Product notes finally exist. Shopify has no native product notes. Smart Notes adds a full notes experience to every product page.
30-day free trial, no credit card required.
Add Smart Notes to your store →